Infinity Products co., ltd.

When I began working at a musical instrument retailer, I was involved in custom guitar construction and repair during Japan’s economic bubble. At that time, not only were instrument sales booming, but repair work was abundant as well—I still remember performing nut replacements and refretting work to the point where my hands went numb every single day. I often worked through many sleepless nights until I achieved results I could truly be satisfied with. It was a period of relentless dedication—where neither hobbies nor money mattered, only the pursuit of craftsmanship.

After leaving the company some time later, I spent years as an independent builder and eventually founded what is now our company. Since then, we have been involved in designing and engineering guitars for manufacturers, as well as developing pickups. I have also been fortunate enough to meet musicians and artists worthy of deep respect, and have had the privilege of repairing and setting up their instruments. From them, I have gained countless insights and experiences that continue to guide my work today.

Technical skill is a given in this profession—but I believe that communication is just as essential. A customer who brings in a damaged instrument may be emotionally distressed by its condition, and as technicians, it’s easy to forget that feeling during routine work. Within Infinity, we value communication and make a point of discussing—even the smallest details—about how we can best serve each customer. Through many years of experience (perhaps a repairman’s special sixth sense), we can often understand a player’s technique and style simply by examining their well-played guitar. In those traces are hints—how to make it sound even better, or how to make it more durable.

When requesting a repair, please feel free to share even the smallest details. They may lead us to make your instrument the very best it can be...